Lawn Lute Refunds & Returns Policy

Thank you for shopping at Level Lawn UK. If you are not 100% satisfied with your purchase, we are here to assist you.

Customer Support 

Customer Support is available 24/7 at

Our aim is to respond to all support emails within 12 hours.

Within 10 days of receiving the product, if the product is damaged, faulty or not in accordance with your order you should notify Level Lawn UK of your intent to return the product.

Otherwise you will waive any right to reject them.

Once we receive proof of the complaint or defect, and we have then been given the oppurtunity to rectify the problem, but been unable to do so, e.g. send a replacement part, we will issue a refund back to you via the payment method that you selected during checkout.



Order cancellation

All orders can be cancelled within 12 hours. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. All cancelled orders will incur a 5% admin / service and processing fee to cover our time and credit card charges.


Refunded Item Fees

Should you request a refund, the amount refunded will exclude the original cost of processing and shipping incurred by Level Lawn UK.

A non-refundable GBP amount is:

  • Lawn Leveller 77cm – £40
  • Lawn Leveller 92cm – £45

You can return your product anytime within 10 days for an exchange or full refund (not including the original cost of processing and shipping) subject to the following conditions.

  • Items must be shipped back to the Regional Office  (please see address at bottom of this page)
  • Must not be marked, scratched or damaged.
  • Must be returned in the original packaging in original condition.
  • All returned items will be thoroughly inspected.


Refund Process

If a refund is agreed for whatever reason the following process will occur.

If buyer and seller have agreed that the buyer will return the item the refund will only be processed once we receive the product back in the condition stated above.

If no return is required we will go ahead and process the refund.

  • The refund will be processed within 2 business days
  • The refund will be returned to the original payment source; i.e. Credit Card via Stripe Payment Gateway, or via Paypal.


Undeliverable Items

Please ensure you provide the correct shipping address, as items which we are unable to deliver to the address provided will be returned to sender and no refund will be given.


Contact Us

If you have any questions about our returns and refunds policy, please contact us at